Almost every company, whether they’re big or small, has a customer service department – or at the very least an owner who wears the customer service hat on a daily basis.
A small business can actually become big based on their customer service. Before you start laughing at the idea, let’s take a look at the differences we see in small business customer service versus the customer service we see in the larger companies.
The bigger they are – the harder they fall. This rings true with the larger companies and their customer service. Call a big company with a complaint and you’ll rarely get a satisfactory resolution. In fact, you might hang up before you even [click to continue…]
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